Waste Collection Battersea Privacy Policy

This Privacy Policy explains how Waste Collection Battersea collects, uses, stores and protects personal data relating to our waste collection and associated services. It applies to all Waste Collection Battersea customers and prospective customers located within our Battersea service area, as well as individuals who contact us or visit our website in connection with our services.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act, and to handling your personal data in a lawful, fair and transparent manner.

Data Controller

The data controller responsible for your personal data is Waste Collection Battersea. This means we determine the purposes and means of processing your personal data. If you have any questions about this Privacy Policy or about how we handle your data, you can contact us using the details provided at the end of this policy.

Personal Data We Collect

We collect and process different types of personal data, depending on how you interact with us and which services you use. This may include the following categories of information:

Identification and contact details, such as your name, address, email address, telephone number and any other contact information you provide when you request a quote, make a booking or contact us.

Service and contract details, such as information about the waste collection service you request, property access notes, collection dates and times, billing and payment records, and any correspondence or notes relating to the performance of our services.

Payment and billing information, such as partial card details, bank transfer references, invoice details and payment history. We do not store full card details if you pay by card through a secure payment processor.

Communication data, such as the content of emails, telephone calls, online enquiries and any feedback or complaints you submit to us.

Technical and usage data, such as your IP address, browser type, device information and approximate location when you visit our website, as well as information about how you navigate and use our website. This may be collected through server logs or similar technologies.

Marketing preferences, such as whether you wish to receive marketing communications from us and how you prefer to be contacted.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, enter into a contract for services, pay an invoice, complete a form, or communicate with us by phone, email or other channels.

We may also receive personal data indirectly from third parties, such as payment processors, online advertising platforms or business partners that refer you to us, where this is permitted by law and consistent with your privacy expectations.

Some technical data may be collected automatically when you visit our website, for example through server logs that record your IP address and the pages you access.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the specific processing activity, we rely on the following lawful bases:

Performance of a contract: We process your personal data to provide our waste collection and related services, to manage bookings, to issue invoices, to receive payments, and to fulfil our contractual obligations.

Compliance with legal obligations: We process certain data to comply with applicable laws and regulations, including record keeping, tax and accounting requirements, health and safety obligations, and obligations related to waste disposal and environmental regulations.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests or those of a third party, provided that your rights and freedoms do not override those interests. This includes managing our business operations, improving our services, handling queries and complaints, preventing fraud, ensuring network and information security, and maintaining accurate records.

Consent: Where required by law, we rely on your consent to send you certain types of marketing communications. You can withdraw your consent at any time by contacting us or using any unsubscribe options we provide.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To create and manage your customer account, provide quotes, arrange and deliver waste collection services, and manage any ongoing contracts.

To communicate with you about your bookings, service updates, changes to our terms, and important information relating to our services.

To process payments, manage invoices, handle refunds or disputes, and carry out accounting and financial reporting.

To respond to your questions, feedback or complaints and to provide customer support.

To improve our services, including monitoring performance, analysing trends, training staff and developing new services.

To send you information about our services, promotions or updates where we are permitted to do so by law, and subject to your marketing preferences.

To comply with legal and regulatory obligations and to cooperate with authorities where required.

To protect our rights, property and safety, and those of our customers, staff and the public, including through the detection and prevention of fraud or misuse of our services.

Data Sharing and Processors

We may share your personal data with trusted third parties where necessary for the purposes described in this policy and where there is a lawful basis to do so. These third parties may include:

Service providers acting as data processors who supply us with services such as payment processing, IT hosting and support, customer relationship management systems, email and communication platforms, and billing software. These providers are only permitted to process your data on our instructions and are required to keep it secure and confidential.

Professional advisers such as accountants, auditors, legal advisers and insurers, to the extent necessary to obtain their professional services.

Regulatory bodies, law enforcement agencies and public authorities, where we are required or permitted to disclose data by law or where disclosure is necessary to protect our rights or those of others.

In all cases where we use data processors, we enter into appropriate data processing agreements to ensure that your personal data is protected in accordance with data protection laws.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will only transfer personal data where appropriate safeguards are in place to ensure an adequate level of protection, such as standard contractual clauses or other mechanisms approved by data protection authorities.

Data Retention

We keep personal data only for as long as is necessary to fulfil the purposes for which it was collected, and to meet any legal, accounting or reporting requirements. The specific retention period depends on the type of data and the context of our relationship with you.

Customer and contract records are typically retained for a period necessary to fulfil our contract with you and to comply with legal obligations, for example in relation to tax and financial records. Communications relating to queries or complaints may be retained for an appropriate period to enable us to respond and to demonstrate how we have handled the matter.

Marketing data is retained for as long as you remain subscribed to receive marketing communications from us. If you opt out, we will retain a minimal record to respect your preference not to be contacted.

When personal data is no longer required for the purposes described above, we will securely delete or anonymise it.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include access controls, secure storage, staff training and procedures designed to ensure that personal data is handled safely and in accordance with this policy.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how it is used.

The right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.

The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing: You can ask us to restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.

The right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to transmit it to another controller.

The right to object: You can object to our processing of your personal data where we rely on legitimate interests. You also have the right to object at any time to the use of your personal data for direct marketing.

The right to withdraw consent: Where we rely on your consent to process your data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details in the Contact section. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority, which in the United Kingdom is the Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any changes will be posted in the latest version of this policy. We encourage you to review this policy periodically to stay informed about how we process your personal data.

Contact

If you have any questions about this Privacy Policy, our data protection practices, or if you wish to exercise your data protection rights, please contact Waste Collection Battersea using our usual customer service contact details. We will respond to your request as soon as reasonably possible and within the time limits required by data protection law.