Waste Collection Battersea Terms and Conditions

These Terms and Conditions govern the provision of waste collection and related services by Waste Collection Battersea to domestic and commercial customers. By booking a collection, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 “Company”, “we”, “us” and “our” means Waste Collection Battersea providing the waste collection services.

1.2 “Customer”, “you” and “your” means the person, business, or organisation requesting or using our waste collection services.

1.3 “Services” means any waste and rubbish collection, clearance, removal, transport and related services we provide, including but not limited to household waste collection, bulky waste removal, commercial waste clearance and recycling collections.

1.4 “Contract” means the agreement between the Company and the Customer for the provision of the Services, incorporating these Terms and Conditions.

1.5 “Waste” means any items, materials or substances presented for collection under the Services, excluding any items defined as hazardous or prohibited under these Terms and Conditions or under applicable law.

2. Scope of Services

2.1 We provide waste collection services for domestic and commercial customers within our operating area, which includes Battersea and surrounding locations as specified by us from time to time.

2.2 The exact nature and scope of the Services, including the type and quantity of waste to be collected, collection date, time window, and any additional services, will be agreed at the time of booking.

2.3 We reserve the right to refuse to collect any Waste that is not as described at the time of booking, is incorrectly presented, exceeds agreed volumes, or is prohibited by law or by these Terms and Conditions.

3. Booking Process

3.1 Bookings for our waste collection services may be made by telephone, email, or through our online booking system where available.

3.2 When making a booking, you must provide accurate and complete information, including but not limited to:

(a) your full name, contact details, and collection address;
(b) access details, including any parking restrictions or access limitations;
(c) a clear description of the type, volume and approximate weight of the waste to be collected;
(d) any items that may be difficult to remove or require special handling.

3.3 Your booking constitutes an offer to purchase the Services. The Contract between you and us is formed when we confirm acceptance of your booking, which may be by email, text message, telephone confirmation, or provision of a booking reference.

3.4 We may request photographs or additional information about the Waste to provide an accurate quotation and assess suitability for collection.

3.5 All bookings are subject to availability. We will use reasonable efforts to provide Services on your chosen date and within any agreed time window, but we do not guarantee specific collection times unless expressly agreed in writing.

4. Prices and Quotations

4.1 Prices for our Services are based on factors such as the type of waste, the volume or weight of waste, the labour required, access to the property, and distance from loading point to our vehicle.

4.2 Any quotation provided before inspection of the Waste is an estimate only and is subject to confirmation on arrival at the collection address. If the actual Waste differs from the description provided at booking, we may adjust the price accordingly.

4.3 Where practical, we will confirm the final price before commencing the collection. If you do not agree to any revised price, you may cancel the Service in accordance with the cancellation terms below, and you may be liable for a call-out or cancellation fee where applicable.

4.4 All prices are quoted in pounds sterling and are inclusive or exclusive of VAT as stated at the time of booking.

5. Payment Terms

5.1 Payment is due in full on completion of the Service, unless we have agreed alternative payment terms in writing prior to the Service date.

5.2 We may require a deposit or full payment in advance for certain bookings, larger clearances, commercial contracts or repeat services. Any such requirement will be communicated at the time of booking.

5.3 We accept payment by the methods notified to you at the time of booking, which may include cash, debit or credit card, or bank transfer.

5.4 For account or commercial customers, payment terms will be set out in your account agreement or invoice. If no specific terms are agreed, payment is due within 14 days of the invoice date.

5.5 If you fail to pay any amount due, we reserve the right to charge interest on the overdue amount at the statutory rate from the due date until the date of actual payment, and to recover any reasonable costs incurred in the collection of overdue amounts.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by contacting us directly. Cancellations and amendments are only effective when confirmed by us.

6.2 If you cancel the booking more than 24 hours before the agreed collection time, no cancellation fee will normally be charged, unless specific non-refundable costs have been incurred by us, in which case we will inform you at the time of cancellation.

6.3 If you cancel the booking within 24 hours of the agreed collection time, or if we attend the collection address and are unable to carry out the Service due to your act or omission, we reserve the right to charge a reasonable cancellation or call-out fee to cover our costs.

6.4 Amendments to the booking, such as changes in the type or volume of Waste, collection date or time, are subject to availability and may result in changes to the price.

6.5 We reserve the right to cancel or postpone the Service in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, industrial action, accidents, or compliance with legal obligations. In such cases, we will offer an alternative collection date or a refund of any amounts paid for Services not provided.

7. Customer Responsibilities

7.1 You are responsible for ensuring that:

(a) the Waste presented for collection matches the description given at booking;
(b) the Waste is accessible, safely presented, and ready for collection at the agreed time;
(c) adequate access, parking, and loading facilities are available for our vehicles and staff;
(d) all necessary permissions or permits, such as parking dispensations, have been obtained where required.

7.2 If access to the Waste is restricted or unsafe, or if the Waste is not as described, we may refuse to carry out the Service or may charge additional fees to reflect the extra time, labour or equipment required.

7.3 You must not present for collection any items classified as hazardous or prohibited, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, oils, pressurised containers not declared in advance, explosives, gas bottles, or any waste deemed unsafe for handling or transport.

7.4 You confirm that you have full authority to dispose of the Waste and that removal of the Waste will not infringe the rights of any third party.

8. Waste Handling and Environmental Compliance

8.1 We operate in accordance with applicable UK waste management and environmental regulations and hold any relevant licences or registrations required for the collection and transport of controlled waste.

8.2 We will handle, transport, and dispose of Waste collected from you using authorised facilities, with the aim of maximising reuse and recycling where reasonably practicable.

8.3 You acknowledge and agree that once the Waste has been collected, title to the Waste transfers to us, unless otherwise agreed in writing, and we may sort, process, recycle, or dispose of the Waste in compliance with applicable laws.

8.4 We reserve the right to refuse collection of any Waste that we reasonably believe is hazardous, illegal, or unsuitable for collection under our licences or operational procedures.

8.5 If prohibited or hazardous items are discovered during or after collection, we may return such items to you, charge a reasonable fee for handling, or require you to arrange appropriate specialist disposal, and we may notify the relevant authorities where required by law.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the Services. However, you are responsible for taking reasonable steps to protect property, fixtures, and fittings that may be affected by the removal of Waste, such as covering floors, removing delicate items, and highlighting any vulnerable surfaces.

9.2 We will not be liable for any minor or cosmetic damage to floors, walls, paths, driveways, or other surfaces that may occur as a result of moving heavy or bulky items, provided we have acted with reasonable care.

9.3 We will not be liable for any loss or damage arising from inaccurate information supplied by you, from your failure to prepare the site appropriately, or from your failure to comply with these Terms and Conditions.

9.4 Our total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the amount paid by you for the specific Service giving rise to the claim, except where such limitation is not permitted by law.

9.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

9.6 We shall not be liable for any indirect, special or consequential losses, or for any loss of profit, revenue, or anticipated savings, arising from or in connection with the Services.

10. Insurance

10.1 We maintain public liability insurance and, where required, employers’ liability insurance at levels appropriate for the nature of our business.

10.2 Details of our insurance cover are available upon reasonable request.

11. Complaints and Disputes

11.1 If you have any concerns or complaints regarding our Services, you should contact us as soon as possible, providing your booking details and a description of the issue.

11.2 We will investigate complaints promptly and aim to resolve them within a reasonable timeframe. You agree to give us a fair opportunity to remedy any issues before taking further action.

11.3 If a dispute cannot be resolved amicably, it may be referred to mediation or another form of alternative dispute resolution if both parties agree. This does not affect your statutory rights.

12. Data Protection and Privacy

12.1 We will collect and process personal data about you only to the extent necessary to manage bookings, provide the Services, process payments, and comply with our legal obligations.

12.2 We will handle your personal data in accordance with applicable data protection laws and keep it secure and confidential, except where disclosure is required by law or necessary for the performance of the Services.

13. Changes to these Terms and Conditions

13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our operations, legal requirements, or industry practices.

13.2 The version of the Terms and Conditions in force at the time of your booking will apply to the Contract for that booking. We recommend that you review the Terms and Conditions periodically when using our Services.

14. Severability

14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by any court or competent authority, that provision shall be severed from the remaining provisions, which shall remain in full force and effect.

15. Assignment

15.1 You may not assign, transfer, or subcontract any of your rights or obligations under the Contract without our prior written consent.

15.2 We may assign or transfer our rights and obligations under the Contract to another organisation, provided that this does not adversely affect your rights under these Terms and Conditions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any Contract between you and us, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the provision of the Services.

By proceeding with a booking or using our waste collection services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.